Warranty Repair Process

Please visit the Policy page for detailed warranty information.

If the damage resulted from a defect in materials or workmanship, McKlein will, at our expense, repair or replace the item if not repairable. You are responsible for the cost of shipping to our repair facility.

We will recommend the best course of action. For example, depending on the problem, it might be easier to DIY or have the work done by an authorized McKlein dealer or shoe repair shop close to home.

Parts and accessories are available to purchase.

McKlein's average repair time is 2 to 10 business days. Handle, wheels and locks usually take two days. Stitching takes longer.

• Step 1: Complete the form with a brief description of the issue. Once Customer Service has reviewed your request, you will receive a Return Authorization number, shipping instructions and a request for additional information if necessary.
  
  
• Step 2: Pack and address Securely repackage your item. Affix the Return Authorization form to the outside of your package. We cannot process returns without a RA reference or accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  
  We strongly recommend that you use a reputable insured carrier or recorded delivery service as the item remains your responsibility until received by us at our offices.
  
  Shipping and handling charges are not refundable. Packages sent COD will be refused.
  
• Step 3: Send Ship your package using a track-able, insured shipping method. McKlein Company Attn: Returns 4447 W. Cortland Street Chicago, IL 60639
  
  
• Step 4: Follow Up For status, call us at 1-773-235-0600 x 230. You may also contact customer service at:
  Please include Repair Authorization number at time of inquiry.